Data and Privacy Policy

Your Privacy, Our Priority

At Red Seal Study Guide, we are committed to protecting your personal information and respecting your privacy. This Data and Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products. By using our platform, you agree to the practices outlined below.

What Information We Collect

We collect only the information necessary to provide you with our services and improve your experience on our platform. This may include:

• Personal Information: Your name, email address, billing address, and payment details when you make a purchase.
• Account Information: Login credentials for accessing your purchased materials.
• Usage Data: Information about how you interact with our website, such as pages visited, time spent, and product preferences, to help us improve our services.

We do not collect sensitive personal information, such as health data or social security numbers.

How We Use Your Information

Your information is used solely to provide, improve, and secure our services. Specifically, we use your data to:

• Process and deliver your purchases.
• Provide access to your account and purchased materials.
• Respond to your inquiries or support requests.
• Enhance your experience by understanding your preferences.
• Maintain the security of our platform.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

How We Protect Your Information

We take the security of your data seriously. Here's how we safeguard your information:

• Encryption: Payment information is processed securely using encrypted transactions.
• Secure Storage: Your data is stored on secure servers with access limited to authorized personnel.
• Regular Monitoring: We routinely review our systems for vulnerabilities and implement updates to enhance security.

Despite our best efforts, no system is completely immune to potential breaches. If a security incident occurs, we will notify affected users promptly.

Your Privacy Rights

We believe in giving you control over your information. You have the right to:

• Access Your Data: Request a copy of the personal information we hold about you.
• Update Your Information: Correct inaccuracies in your personal data.
• Request Deletion: Ask us to delete your account and associated information, subject to legal and regulatory requirements.

To exercise your rights, contact us at info@redsealstudyguide.ca. We'll respond to your request within a reasonable timeframe.

Cookies and Tracking

Our website uses cookies to enhance your experience and analyze site performance. Cookies help us:

• Recognize you when you return to the website.
• Track your preferences to improve content and functionality.
• Analyze how visitors interact with our site to optimize performance.

You can disable cookies through your browser settings, but doing so may limit certain features of the website.

Third-Party Services

To provide the best service possible, we may use trusted third-party providers for:

• Payment processing (e.g., credit card transactions).
• Email communications (e.g., order confirmations or support replies).
• Website analytics (e.g., understanding user behavior).

These providers are required to maintain the confidentiality and security of your data in accordance with their own privacy policies.

Policy Updates

We may update this policy from time to time to reflect changes in our practices or regulatory requirements. When we make significant changes, we'll notify users via email or a prominent notice on our website. Please review this page periodically for the latest information.

Have Questions About Privacy?

If you have questions or concerns about this policy or how your information is used, contact us at info@redsealstudyguide.ca. We're happy to provide clarity and address your concerns.